G2 Vendor Directory

AT&T Contact Center vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricAT&T Contact Center

by AT&T Inc.

Nextiva

by Nextiva

Overall rating3.64.5
Review count153,685
Ease of use8.48.9
Ease of setup8.68.7
Quality of support8.09.2
Meets requirements8.79.2
NPS-13.33333367.041404
Small Business33.3%76.7%
Mid-Market26.7%22.1%
Enterprise40.0%1.2%
Total page views768,328
Total LLM citations2615,292

AT&T Contact Center

Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.

Pros

    Nextiva

    Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

    Pros

    • Customer Support
    • Ease of Use
    • Helpful
    • Easy Setup
    • Reliability
    • Customer Service