G2 Vendor Directory

AT&T Contact Center vs. Maqsam

A side-by-side comparison based on G2 review data.

MetricAT&T Contact Center

by AT&T Inc.

Maqsam

by Maqsam

Overall rating3.64.7
Review count15108
Ease of use8.49.5
Ease of setup8.69.2
Quality of support8.09.3
Meets requirements8.79.1
NPS-13.33333383.018868
Small Business33.3%58.1%
Mid-Market26.7%38.1%
Enterprise40.0%3.8%
Total page views76717
Total LLM citations263,040

AT&T Contact Center

Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.

Pros

    Maqsam

    The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.

    Pros

    • Ease of Use
    • Features
    • Helpful
    • Customer Support
    • Call Management
    • Easy Integrations