G2 Vendor Directory

AT&T Contact Center vs. CloudTalk

A side-by-side comparison based on G2 review data.

MetricAT&T Contact Center

by AT&T Inc.

CloudTalk

by CloudTalk

Overall rating3.64.4
Review count151,943
Ease of use8.49.2
Ease of setup8.69.0
Quality of support8.08.9
Meets requirements8.78.9
NPS-13.33333356.984713
Small Business33.3%64.9%
Mid-Market26.7%31.3%
Enterprise40.0%3.9%
Total page views764,588
Total LLM citations2625,986

AT&T Contact Center

Most businesses have similar goals for their contact centers: delivering a great customer experience at an operationally efficient cost. Yet each business faces unique challenges for how to best meet these objectives, and has to intelligently align its operational support processes with the right contact handling infrastructure. Perhaps you're evaluating contact center solutions because your business is relocating, your existing equipment is outdated or you need a more efficient, cost-effective solution. Whatever your situation, AT&T can tailor a contact center to your business needs.

Pros

    CloudTalk

    CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.

    Pros

    • Ease of Use
    • Reliability
    • Intuitive
    • Helpful
    • Calling Features
    • Call Quality