G2 Vendor Directory

Aspect Unified IP Contact Center vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricAspect Unified IP Contact Center

by Alvaria, Inc.

GoTo Connect

by GoTo

Overall rating4.34.4
Review count191,422
Ease of use8.29.1
Ease of setup7.38.9
Quality of support8.29.0
Meets requirements8.99.2
NPS44.44444465.425913
Small Business0.0%70.8%
Mid-Market36.8%24.6%
Enterprise63.2%4.6%
Total page views1032,301
Total LLM citations10312,252

Aspect Unified IP Contact Center

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.

Pros

    GoTo Connect

    GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

    Pros

    • Ease of Use
    • Customer Support
    • Reliability
    • Easy Setup
    • Features
    • User Interface