Aspect Unified IP Contact Center vs. Cisco Unified Contact Center Express
A side-by-side comparison based on G2 review data.
| Metric | Aspect Unified IP Contact Center | Cisco Unified Contact Center Express |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 19 | 13 |
| Ease of use | 8.2 | 8.6 |
| Ease of setup | 7.3 | 8.9 |
| Quality of support | 8.2 | 9.4 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 44.444444 | 66.666667 |
| Small Business | 0.0% | 7.7% |
| Mid-Market | 36.8% | 61.5% |
| Enterprise | 63.2% | 30.8% |
| Total page views | 103 | 97 |
| Total LLM citations | 103 | 103 |
Aspect Unified IP Contact Center
Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments starting in early 2022.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. Unified Contact Center Express features: - Agent and supervisor experience: This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.