G2 Vendor Directory

ARC Facilities vs. ServiceChannel

A side-by-side comparison based on G2 review data.

MetricARC Facilities

by ARC Document Solutions

ServiceChannel

by ServiceChannel

Overall rating4.54.2
Review count50169
Ease of use8.68.4
Ease of setup9.38.7
Quality of support9.38.4
Meets requirements8.98.5
NPS69.38775547.878788
Small Business38.8%41.3%
Mid-Market38.8%15.6%
Enterprise22.4%43.1%
Total page views2151,000
Total LLM citations4266,581

ARC Facilities

Thousands of engineers and technicians walk the floors of millions of square feet of facilities every day, working hard to keep building occupants safe and secure. But the information they need to accomplish their tasks, whether for routine maintenance or emergencies, is never available to them in the field. Instead, it is trapped in blueprints or desktop servers – a problem that has never been solved, until now. Solving this problem would bring significant benefits to Facilities owners and operators and save millions of dollars in operating costs. ARC Facilities makes this happen.

Pros

  • Ease of Use
  • Mobile App
  • Organization
  • Work Orders
  • Setup Ease
  • Simple

ServiceChannel

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy.

Pros

  • Ease of Use
  • Efficiency
  • Work Orders
  • Positive Experience
  • Setup Ease
  • Easy Setup