AppSignal vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | AppSignal | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 38 | 20 |
| Ease of use | 9.4 | 9.3 |
| Ease of setup | 9.4 | 9.0 |
| Quality of support | 9.8 | 9.7 |
| Meets requirements | 9.1 | 9.2 |
| NPS | 78.378378 | 73.684211 |
| Small Business | 78.9% | 20.0% |
| Mid-Market | 15.8% | 35.0% |
| Enterprise | 5.3% | 45.0% |
| Total page views | 267 | 59 |
| Total LLM citations | 2,013 | 238 |
AppSignal
AppSignal is developer-first application performance monitoring software for teams that want to ship reliable applications without observability complexity. AppSignal brings APM, error tracking, log management, host monitoring, uptime monitoring, anomaly detection, process monitoring, metric dashboards, and distributed tracing into one clear workflow, so developers can understand what broke, why it happened, and how to fix it faster.
- Ease of Use
- Easy Integrations
- Issue Identification
- Data Management
- Dashboard Usability
- Problem Solving
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.