Amazon Connect vs. Maqsam
A side-by-side comparison based on G2 review data.
| Metric | Amazon Connect | Maqsam |
|---|---|---|
| Overall rating | 4.4 | 4.7 |
| Review count | 93 | 108 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 9.1 | 9.2 |
| Quality of support | 9.0 | 9.3 |
| Meets requirements | 9.2 | 9.1 |
| NPS | 65.853659 | 83.018868 |
| Small Business | 21.5% | 58.1% |
| Mid-Market | 48.4% | 38.1% |
| Enterprise | 30.1% | 3.8% |
| Total page views | 741 | 717 |
| Total LLM citations | 12,933 | 3,040 |
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
Maqsam
The first Arabic-native AI agent integrated into the region’s leading customer service software. We are the leading Arabic AI-powered customer service software in the MENA region, revolutionizing customer experience by integrating with CRMs to optimize data management, automate tasks, boost efficiency, and drive revenue growth while offering local numbers globally. Maqsam’s Arabic-native AI Agent brings smarter conversations to the Arab world.
- Ease of Use
- Features
- Helpful
- Customer Support
- Call Management
- Easy Integrations