Amazon Connect vs. Aircall
A side-by-side comparison based on G2 review data.
| Metric | Amazon Connect | Aircall |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 93 | 1,681 |
| Ease of use | 9.3 | 9.3 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 9.0 | 8.8 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 65.853659 | 66.788544 |
| Small Business | 21.5% | 55.0% |
| Mid-Market | 48.4% | 41.0% |
| Enterprise | 30.1% | 4.0% |
| Total page views | 741 | 5,460 |
| Total LLM citations | 12,933 | 31,209 |
Amazon Connect
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
- Ease of Use
- Efficiency
- Easy Setup
- Features
- Customization
- Analytics
Aircall
Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support.
- Ease of Use
- Easy Integration
- Features
- Reliability
- Call Recording
- Intuitive