ALVAO Service Desk vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | ALVAO Service Desk | NinjaOne |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 52 | 5,553 |
| Ease of use | 9.1 | 9.3 |
| Ease of setup | 8.7 | 9.2 |
| Quality of support | 9.4 | 9.2 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 75 | 82.241285 |
| Small Business | 5.8% | 46.2% |
| Mid-Market | 65.4% | 46.4% |
| Enterprise | 28.8% | 7.4% |
| Total page views | 90 | 12,935 |
| Total LLM citations | 136 | 44,059 |
ALVAO Service Desk
ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results.
- User Interface
- Ease of Use
- Time-saving
- Automation
- Deployment Ease
- Collaboration
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface