G2 Vendor Directory

Altitude Xperience vs. QStory

A side-by-side comparison based on G2 review data.

MetricAltitude Xperience

by Enghouse Systems

QStory

by QStory

Overall rating4.04.3
Review count4410
Ease of use8.09.3
Ease of setup7.810.0
Quality of support7.39.3
Meets requirements8.19.0
NPS17.14285740
Small Business7.0%22.2%
Mid-Market39.5%33.3%
Enterprise53.5%44.4%
Total page views57150
Total LLM citations83204

Altitude Xperience

Altitude Xperience business package offers a cost effective, flexible and reliable solution for each business need. Delivered On Premise or Cloud. Altitude has a 25-year track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.

Pros

  • Interactions Management
  • Seamless Experience
  • Reliability
  • Easy Setup
  • Recording Features
  • Efficiency

QStory

QStory is a complete WFM platform that eliminates the trade-offs between operational efficiency, customer service, and employee experience more effectively than ever before. Our AI-always solution transforms operations across the frontline, back office, in field and branches - unlocking smarter, more agile performance, without compromise. As the pioneers of Intraday Automation (IDA). We pride ourselves on furthering innovation in WFM technology with a focus on enabling people-first planning in an environment where that so often hasn't been the case.

Pros

  • AI Integration
  • Efficiency
  • Ease of Use