G2 Vendor Directory

Alemba Service Manager vs. ScriptRunner for Jira

A side-by-side comparison based on G2 review data.

MetricAlemba Service Manager

by Alemba

ScriptRunner for Jira

by Adaptavist

Overall rating4.04.4
Review count6426
Ease of use8.08.9
Ease of setup7.78.7
Quality of support8.48.2
Meets requirements8.59.1
NPS23.437552
Small Business12.5%30.8%
Mid-Market26.6%34.6%
Enterprise60.9%34.6%
Total page views4989
Total LLM citations49267

Alemba Service Manager

Alemba Service Manager (previously vFire) is a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in, offering an interface for every kind of user.

Pros

    ScriptRunner for Jira

    Designed for Jira administrators of all technical backgrounds, ScriptRunner enables you to surpass the limitations of Jira through its unlimited and advanced automation and customisation capabilities. Harness the power of scripted automation with pre-built templates and an assisted coding experience, allowing you to swiftly fulfill advanced requirements and free yourself of repetitive manual tasks Trigger actions in response to issue creation using the Script Listeners Customise your configurations and gain control over your fields using Behaviours Keep teams synced with readily-calculated

    Pros

    • Customizability
    • Automation
    • Customization
    • Ease of Use
    • Jira Integration
    • Customer Support