G2 Vendor Directory

Alchemer Digital vs. WalkMe

A side-by-side comparison based on G2 review data.

MetricAlchemer Digital

by Alchemer

WalkMe

by SAP

Overall rating4.34.6
Review count195584
Ease of use8.88.6
Ease of setup8.38.4
Quality of support9.09.0
Meets requirements8.78.9
NPS54.69613372.996516
Small Business16.4%12.3%
Mid-Market38.5%27.1%
Enterprise45.1%60.6%
Total page views632,013
Total LLM citations1827,906

Alchemer Digital

Alchemer Digital helps you capture feedback and engage customers right where their experience happens—inside your app or on your website. Instead of waiting for feedback after the fact, you can ask, listen, and act in the moment. Trigger in-app and on-site surveys, prompts, and messages based on real customer behavior. Whether someone completes a key action, hits a friction point, or shows signs of churn, Alchemer Digital lets you reach them with the right message at the right time—without disrupting their experience. Go beyond basic feedback collection.

Pros

    WalkMe

    WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

    Pros

    • Ease of Use
    • Helpful
    • Customer Support
    • Features
    • Training
    • Positive Experience