Salesforce Sales Cloud vs. Scratchpad
A side-by-side comparison based on G2 review data.
| Metric | Salesforce Sales Cloud | Scratchpad |
|---|---|---|
| Overall rating | 4.4 | 4.8 |
| Review count | 27,576 | 1,493 |
| Ease of use | 8.4 | 9.6 |
| Ease of setup | 8.2 | 9.5 |
| Quality of support | 8.4 | 9.7 |
| Meets requirements | 8.9 | 9.3 |
| NPS | 56.989864 | 91.032609 |
| Small Business | 20.6% | 21.2% |
| Mid-Market | 45.5% | 57.9% |
| Enterprise | 34.0% | 20.9% |
| Total page views | 48,012 | 535 |
| Total LLM citations | 68,352 | 2,284 |
Salesforce Sales Cloud
Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless.
- Ease of Use
- Features
- Lead Management
- Salesforce Integration
- Customization
- Customizability
Scratchpad
Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The
- Ease of Use
- Helpful
- Salesforce Integration
- Time-saving
- Daily Use
- CRM Integration