Salesforce Health Cloud vs. Luma Health
A side-by-side comparison based on G2 review data.
| Metric | Salesforce Health Cloud | Luma Health |
|---|---|---|
| Overall rating | 4.0 | 4.8 |
| Review count | 90 | 84 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.7 | 9.1 |
| Quality of support | 8.2 | 9.6 |
| Meets requirements | 8.2 | 9.6 |
| NPS | 28.04878 | 88.888889 |
| Small Business | 27.8% | 38.1% |
| Mid-Market | 26.7% | 56.0% |
| Enterprise | 45.6% | 6.0% |
| Total page views | 677 | 568 |
| Total LLM citations | 2,321 | 5,924 |
Salesforce Health Cloud
Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care.
- Patient Communication
- Platform Integration
- Ease of Use
- Tracking
- Features
- Patient Care
Luma Health
Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.
- Ease of Use
- Texting Feature
- Texting Communication
- Messaging Management
- Customer Communication
- Patient Communication