G2 Vendor Directory

Salesforce Field Service and Operations vs. Appenate (formerly Forms On Fire)

A side-by-side comparison based on G2 review data.

MetricSalesforce Field Service and Operations

by Salesforce

Appenate (formerly Forms On Fire)

by Appenate (Pty) Ltd

Overall rating4.34.5
Review count1,253270
Ease of use8.69.1
Ease of setup8.18.8
Quality of support8.89.3
Meets requirements8.89.3
NPS53.00261170.188679
Small Business22.7%54.8%
Mid-Market41.7%34.8%
Enterprise35.5%10.4%
Total page views3,757371
Total LLM citations8,8711,813

Salesforce Field Service and Operations

Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support.

Pros

  • Ease of Use
  • Scheduling Management
  • Easy Integration
  • Real-Time Data
  • Integrations
  • Data Management

Appenate (formerly Forms On Fire)

Appenate is a no-code platform designed for building mobile forms and applications, specifically tailored for industries such as field service, inspections, maintenance, and inventory management. This innovative solution enables teams in sectors like construction, logistics, manufacturing, and facilities management to transition from paper-based processes to digital workflows. By standardizing operations and enhancing compliance, Appenate allows organizations to deploy enterprise-grade applications in a matter of minutes, eliminating the need for coding or developer resources.

Pros

  • Ease of Use
  • Form Customization
  • Customization Options
  • Form Creation
  • User-Friendly
  • Customization