G2 Vendor Directory

Salesforce Platform vs. Zapier

A side-by-side comparison based on G2 review data.

MetricSalesforce Platform

by Salesforce

Zapier

by Zapier

Overall rating4.54.5
Review count4,6472,088
Ease of use8.78.8
Ease of setup8.58.8
Quality of support8.78.6
Meets requirements9.19.1
NPS64.00827469.394673
Small Business20.3%71.3%
Mid-Market44.6%24.2%
Enterprise35.1%4.5%
Total page views9,3468,346
Total LLM citations17,674102,803

Salesforce Platform

The Salesforce Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise.

Pros

  • Ease of Use
  • Features
  • Customization
  • Customizability
  • Customization Options
  • Integrations

Zapier

Zapier is the #1 workflow automation platform for businesses that want to grow faster by maximizing the efficiency of their teams, tools, and processes without relying on development teams. With our new visual editor, free Filter and Formatter tasks for more control, and reduced task-based pricing, you're going love automating with Zapier. It's free to sign up — no credit card required — and creating your first workflow, what we call a "Zap," is just a few clicks away.

Pros

  • Ease of Use
  • Automation
  • Integrations
  • Easy Integrations
  • Integration Capabilities
  • Time-saving