G2 Vendor Directory

AfterShip Returns Center vs. ServiceManager

A side-by-side comparison based on G2 review data.

MetricAfterShip Returns Center

by AfterShip

ServiceManager

by ServiceCentral

Overall rating4.34.2
Review count1214
Ease of use9.18.1
Ease of setup7.97.9
Quality of support8.68.8
Meets requirements8.78.9
NPS5038.461538
Small Business83.3%21.4%
Mid-Market8.3%57.1%
Enterprise8.3%21.4%
Total page views15818
Total LLM citations68816

AfterShip Returns Center

AfterShip Returns Center is an interactive and self-service return solution for Shopify and Shopify Plus stores. Delight customers with the best returns experience, remove friction from returns with a branded interactive return page, reduce costs and recapture revenue. We have partnered with 17 carriers to print return labels quickly. We support USPS, FedEx, DHL, UPS, and many other carriers.

Pros

    ServiceManager

    ServiceManager is a cloud-based, comprehensive service management platform that is fully configurable for any business managing the after-sales service and repair of products in any industry. It provides a configurable workflow management system and a powerful set of reporting tools. Whether ServiceManager is implemented as a point solution or used to support end-to-end returns, service and repair, the platform enables seamless workflow and reporting across the entire service organization.

    Pros

    • Returns Management
    • Ease of Use
    • Efficiency Improvement
    • Efficiency