viEval vs. Verint Quality Management

viEval is the world's #1 performance evaluation software for professional services firms. It simplifies the annual evaluation process and helps capture and refine firm performance, especially on client work. Client work and hours are automatically pulled in from billing systems for quick and easy evaluations. It also integrates with viGlobal’s real-time feedback software for year-round performance management.

Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen.