8x8 Work vs. Twilio
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Work | Twilio |
|---|---|---|
| Overall rating | 4.2 | 4.0 |
| Review count | 942 | 534 |
| Ease of use | 8.8 | 8.3 |
| Ease of setup | 8.6 | 7.9 |
| Quality of support | 8.4 | 8.1 |
| Meets requirements | 8.8 | 8.9 |
| NPS | 47.123894 | 49.24406 |
| Small Business | 54.6% | 50.4% |
| Mid-Market | 35.1% | 31.4% |
| Enterprise | 10.3% | 18.3% |
| Total page views | 1,840 | 3,450 |
| Total LLM citations | 4,153 | 33,194 |
8x8 Work
8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity.
- Ease of Use
- Easy Communication
- Reliability
- Customer Support
- Features
- Simple
Twilio
Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.
- Ease of Use
- Easy Integrations
- Integrations
- Easy Setup
- API Integration
- Reliability