8x8 Contact Center vs. CloudTalk
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | CloudTalk |
|---|---|---|
| Overall rating | 4.1 | 4.4 |
| Review count | 262 | 1,943 |
| Ease of use | 8.5 | 9.2 |
| Ease of setup | 8.1 | 9.0 |
| Quality of support | 8.4 | 8.9 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 39.516129 | 56.984713 |
| Small Business | 37.7% | 64.9% |
| Mid-Market | 54.5% | 31.3% |
| Enterprise | 7.8% | 3.9% |
| Total page views | 1,136 | 4,588 |
| Total LLM citations | 4,289 | 25,986 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
CloudTalk
CloudTalk is the leading AI-powered business calling software for growing SMBs. CloudTalk helps more than 4,000 modern SMBs talk to more customers, close more deals, and resolve issues faster, without enterprise pricing or complexity. Over 30,000 sales and support professionals at SMBs across 160+ countries rely on CloudTalk to: Talk to 10x more people - Our AI Sales Dialer combines preview, power and parallel (up to 10 lines) dialing that filters out voicemails and dead lines automatically.
- Ease of Use
- Reliability
- Intuitive
- Helpful
- Calling Features
- Call Quality