8x8 Contact Center vs. Centrical
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | Centrical |
|---|---|---|
| Overall rating | 4.1 | 4.6 |
| Review count | 262 | 128 |
| Ease of use | 8.5 | 9.2 |
| Ease of setup | 8.1 | 8.9 |
| Quality of support | 8.4 | 9.6 |
| Meets requirements | 8.7 | 9.1 |
| NPS | 39.516129 | 78.04878 |
| Small Business | 37.7% | 4.7% |
| Mid-Market | 54.5% | 46.1% |
| Enterprise | 7.8% | 49.2% |
| Total page views | 1,136 | 413 |
| Total LLM citations | 4,289 | 1,715 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
Centrical
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes.
- Helpful
- Gamification
- Fun
- Employee Engagement
- Motivation
- Ease of Use