8x8 Contact Center vs. CallFinder
A side-by-side comparison based on G2 review data.
| Metric | 8x8 Contact Center | CallFinder |
|---|---|---|
| Overall rating | 4.1 | 4.5 |
| Review count | 262 | 27 |
| Ease of use | 8.5 | 8.0 |
| Ease of setup | 8.1 | 9.3 |
| Quality of support | 8.4 | 9.5 |
| Meets requirements | 8.7 | 8.6 |
| NPS | 39.516129 | 62.962963 |
| Small Business | 37.7% | 11.1% |
| Mid-Market | 54.5% | 85.2% |
| Enterprise | 7.8% | 3.7% |
| Total page views | 1,136 | 116 |
| Total LLM citations | 4,289 | 174 |
8x8 Contact Center
8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It empowers organizations with intelligent self-service automation, real-time guidance and analytics, and deep CRM integrations to elevate customer experience (CX) and boost operational efficiency. The solution supports seamless omnichannel engagement, enabling agents to deliver consistent, personalized service from a single interface.
- Ease of Use
- Helpful
- Customer Support
- Features
- Efficiency
- Intuitive
CallFinder
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change.
- Data Management
- Analytics
- Ease of Use
- Helpful
- Recording Features
- Transcription Accuracy