3CLogic Cloud Call Center vs. Vonage Contact Center (formerly NewVoiceMedia)
A side-by-side comparison based on G2 review data.
| Metric | 3CLogic Cloud Call Center | Vonage Contact Center (formerly NewVoiceMedia) |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 50 | 104 |
| Ease of use | 8.9 | 8.7 |
| Ease of setup | 8.6 | 8.7 |
| Quality of support | 9.3 | 8.8 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 60.416667 | 47 |
| Small Business | 24.0% | 27.9% |
| Mid-Market | 32.0% | 51.9% |
| Enterprise | 44.0% | 20.2% |
| Total page views | 210 | 295 |
| Total LLM citations | 175 | 1,205 |
3CLogic Cloud Call Center
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and
- Customer Support
- Helpful
- Positive Experience
- Efficiency
- Response Time
- Ease of Use
Vonage Contact Center (formerly NewVoiceMedia)
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.
- Ease of Use
- Customer Support
- Easy Setup
- Features
- Easy Integrations
- Integrations