G2 Vendor Directory

3CLogic Cloud Call Center vs. Enghouse Contact Center

A side-by-side comparison based on G2 review data.

Metric3CLogic Cloud Call Center

by 3CLogic

Enghouse Contact Center

by Enghouse Systems

Overall rating4.54.3
Review count5095
Ease of use8.98.8
Ease of setup8.68.2
Quality of support9.38.8
Meets requirements9.19.0
NPS60.41666758.510638
Small Business24.0%16.8%
Mid-Market32.0%60.0%
Enterprise44.0%23.2%
Total page views210273
Total LLM citations175603

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and

Pros

  • Customer Support
  • Helpful
  • Positive Experience
  • Efficiency
  • Response Time
  • Ease of Use

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications.

Pros

  • Hubspot Integration
  • Artificial Intelligence
  • Accuracy
  • CRM Integration
  • Easy Integrations
  • Features