360 SMS APP vs. WebEngage
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | WebEngage |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 81 | 770 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 8.9 | 8.6 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 9.4 | 8.8 |
| NPS | 78.75 | 67.01847 |
| Small Business | 60.3% | 27.3% |
| Mid-Market | 33.3% | 55.4% |
| Enterprise | 6.4% | 17.3% |
| Total page views | 429 | 1,814 |
| Total LLM citations | 1,080 | 11,058 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
WebEngage
WebEngage is a full-stack Retention OS that simplifies customer engagement for 800+ brands across the globe. The platform enables businesses to build personalized and meaningful relationships with their users across various digital channels. With its comprehensive suite of tools and solutions, WebEngage empowers businesses to understand, engage, and retain customers effectively.
- Ease of Use
- Helpful
- Analytics
- Journey Creation
- Customer Support
- Features