360 SMS APP vs. Textline
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Textline |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 81 | 390 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 8.9 | 9.3 |
| Quality of support | 9.5 | 9.5 |
| Meets requirements | 9.4 | 9.3 |
| NPS | 78.75 | 78.294574 |
| Small Business | 60.3% | 69.0% |
| Mid-Market | 33.3% | 27.1% |
| Enterprise | 6.4% | 3.9% |
| Total page views | 429 | 820 |
| Total LLM citations | 1,080 | 4,201 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Textline
Textline is a feature-rich and secure business texting platform. It empowers support, sales, marketing, and operations teams to communicate better and at scale. Connect with customers, leads, patients, or employees using Textline to build better relationships, deliver top-notch customer service, or close more deals. With features like a shared SMS inbox, two-way texting, HIPAA-compliant SMS, live web chat, automations, and more, Textline helps thousands of companies, including 1-800-GOT-JUNK?, Tuft & Needle, and Lyft, improve and streamline business conversations.
- Ease of Use
- Helpful
- Customer Support
- Communication
- Features
- Text Messaging