360 SMS APP vs. Omnisend
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Omnisend |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 81 | 1,254 |
| Ease of use | 9.3 | 9.2 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 9.5 | 9.2 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 78.75 | 73.019802 |
| Small Business | 60.3% | 89.9% |
| Mid-Market | 33.3% | 9.1% |
| Enterprise | 6.4% | 0.9% |
| Total page views | 429 | 3,366 |
| Total LLM citations | 1,080 | 23,890 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Omnisend
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. Founded in 2014, it came from a simple observation: mid-sized merchants had the data to personalize, but not the tools. Every feature — from segmentation to automation to reporting — is designed around how online stores actually work. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* You will find this platform refreshingly boring, in the best way possible.
- Ease of Use
- Helpful
- Customer Support
- Email Marketing
- Automation
- Intuitive