360 SMS APP vs. MSG91
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | MSG91 |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 81 | 199 |
| Ease of use | 9.3 | 9.0 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.4 | 8.9 |
| NPS | 78.75 | 75.510204 |
| Small Business | 60.3% | 67.1% |
| Mid-Market | 33.3% | 28.6% |
| Enterprise | 6.4% | 4.3% |
| Total page views | 429 | 7,555 |
| Total LLM citations | 1,080 | 25,371 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
MSG91
MSG91 is a comprehensive communication platform designed to facilitate seamless interaction between businesses and their customers across multiple channels. By integrating SMS, WhatsApp, email, voice, and advanced marketing automation tools, MSG91 enables organizations to communicate effectively and efficiently, ensuring that messages are delivered promptly and reliably. Targeted at businesses of all sizes, from startups to large enterprises, MSG91 addresses a variety of communication needs.
- Customer Support
- Helpful
- Ease of Use
- Easy Setup
- Staff Support
- Easy Integrations