360 SMS APP vs. MoEngage
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | MoEngage |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 81 | 534 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 8.9 | 9.0 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.4 | 8.9 |
| NPS | 78.75 | 73.025048 |
| Small Business | 60.3% | 24.0% |
| Mid-Market | 33.3% | 54.6% |
| Enterprise | 6.4% | 21.4% |
| Total page views | 429 | 2,307 |
| Total LLM citations | 1,080 | 17,453 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
MoEngage
MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2 billion users monthly, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, the platform has evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. At the core of our platform is Merlin AI - a purpose-built Agentic AI for marketing teams.
- Ease of Use
- Features
- Helpful
- Analytics
- Campaign Management
- Customer Support