360 SMS APP vs. Customer.io
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Customer.io |
|---|---|---|
| Overall rating | 4.7 | 4.4 |
| Review count | 81 | 990 |
| Ease of use | 9.3 | 8.5 |
| Ease of setup | 8.9 | 8.2 |
| Quality of support | 9.5 | 8.8 |
| Meets requirements | 9.4 | 8.8 |
| NPS | 78.75 | 59.487179 |
| Small Business | 60.3% | 59.3% |
| Mid-Market | 33.3% | 37.4% |
| Enterprise | 6.4% | 3.2% |
| Total page views | 429 | 3,321 |
| Total LLM citations | 1,080 | 29,712 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Customer.io
Customer.io is the leading customer engagement platform for product-led organizations. Engage users based on real behavior and build stronger customer relationships across email, SMS, push, in-app, and webhooks. Now with an intuitive AI agent that handles the repetitive work, your team can focus on timing, strategy, and getting more impact from every message.
- Ease of Use
- Automation
- Features
- Helpful
- Customer Support
- Automation Efficiency