360 SMS APP vs. Braze
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Braze |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 81 | 1,980 |
| Ease of use | 9.3 | 8.6 |
| Ease of setup | 8.9 | 8.0 |
| Quality of support | 9.5 | 8.7 |
| Meets requirements | 9.4 | 8.7 |
| NPS | 78.75 | 63.168724 |
| Small Business | 60.3% | 19.9% |
| Mid-Market | 33.3% | 52.7% |
| Enterprise | 6.4% | 27.5% |
| Total page views | 429 | 7,930 |
| Total LLM citations | 1,080 | 35,842 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- Ease of Use
- Intuitive
- Customer Support
- Features
- Helpful
- Automation