360 SMS APP vs. Birdeye
A side-by-side comparison based on G2 review data.
| Metric | 360 SMS APP | Birdeye |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 81 | 4,288 |
| Ease of use | 9.3 | 9.4 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 9.5 | 9.5 |
| Meets requirements | 9.4 | 9.4 |
| NPS | 78.75 | 84.183919 |
| Small Business | 60.3% | 46.5% |
| Mid-Market | 33.3% | 34.1% |
| Enterprise | 6.4% | 19.4% |
| Total page views | 429 | 19,539 |
| Total LLM citations | 1,080 | 127,824 |
360 SMS APP
360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records.
- Salesforce Integration
- User-Friendly
- Ease of Use
- Intuitive
Birdeye
Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
- Ease of Use
- Helpful
- Review Management
- Customer Support
- Features
- Reviews