360HMS vs. protel PMS
A side-by-side comparison based on G2 review data.
| Metric | 360HMS | protel PMS |
|---|---|---|
| Overall rating | 4.2 | 3.5 |
| Review count | 59 | 12 |
| Ease of use | 8.8 | 8.6 |
| Ease of setup | 9.3 | 7.1 |
| Quality of support | 8.6 | 6.0 |
| Meets requirements | 8.9 | 6.9 |
| NPS | 43.103448 | -9.090909 |
| Small Business | 61.0% | 50.0% |
| Mid-Market | 23.7% | 41.7% |
| Enterprise | 15.3% | 8.3% |
| Total page views | 81 | 81 |
| Total LLM citations | 66 | 577 |
360HMS
Complete end-to-end hotel solution 360HMS covers 20+ integrated modules including front office, restaurant POS, housekeeping, accounts, booking engine, and CRM—so you don’t need multiple separate systems. Proven in real hotels across regions The system is designed and deployed for SME hotels, lodges, guest houses, and restaurants in India and Africa, with workflows built from real hospitality operations and on-ground experience.
protel PMS
protel by Planet is a robust technology stack for your hotel business, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. The first cloud-native PMS and apps went live in 2009, operations expanded internationally to over 90 countries while continuing to influence the technological change collectively known as the hospitality industry.