360HMS vs. HotelFriend
A side-by-side comparison based on G2 review data.
| Metric | 360HMS | HotelFriend |
|---|---|---|
| Overall rating | 4.2 | 4.7 |
| Review count | 59 | 10 |
| Ease of use | 8.8 | 10.0 |
| Ease of setup | 9.3 | 9.4 |
| Quality of support | 8.6 | 9.8 |
| Meets requirements | 8.9 | 9.6 |
| NPS | 43.103448 | 80 |
| Small Business | 61.0% | 22.2% |
| Mid-Market | 23.7% | 77.8% |
| Enterprise | 15.3% | 0.0% |
| Total page views | 81 | 509 |
| Total LLM citations | 66 | 367 |
360HMS
Complete end-to-end hotel solution 360HMS covers 20+ integrated modules including front office, restaurant POS, housekeeping, accounts, booking engine, and CRM—so you don’t need multiple separate systems. Proven in real hotels across regions The system is designed and deployed for SME hotels, lodges, guest houses, and restaurants in India and Africa, with workflows built from real hospitality operations and on-ground experience.
HotelFriend
HotelFriend is a hotel management software (PMS) for hospitality businesses that unites property management, direct booking, channel manager, automated payments, event management, and guest experience tools in an all-in-one platform. It centralizes all essential tools in one platform, allowing hoteliers to manage reservations, front desk tasks, housekeeping, communication, payments, guest services, and restaurant operations efficiently — without switching between multiple systems.