Unwrap.ai

#12 in Text Analysis

Santa Barbara, California

Products on G2

Total reviews

4.8

Avg. star rating

Unwrap.ai ranks #12 in Text Analysis.
Reviews across Unwrap.ai's portfolio declined 100.0% quarter-over-quarter.
Unwrap.ai's 1 product span 4 categories on G2.
Mid-Market is the largest segment among reviewers, at 50.0%.

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines, summed across Unwrap.ai's products.

Page views and citations · Unwrap.ai

Source: G2 review data

Winning from

Based on reviewers who said they switched from another vendor's product.

unitQ

2 switched

Key stats

-100.0%

#12

Mid-Market

2022

Santa Barbara, California

Adoption by company size

Segment	Share of reviews
Small Business	23.1%
Mid-Market	50.0%
Enterprise	26.9%

Quarterly history

Quarter	Total reviews	Avg. rating
2025 Q3	4	4.8
2026 Q2	8	4.8

About Unwrap.ai

Unwrap is an AI-powered customer intelligence platform built for Customer Experience, Support, Insight, and Product teams drowning in unstructured feedback. It automatically ingests feedback from every channel across support tickets, app reviews, surveys, sales calls, and NPS, then uses proprietary NLP to surface themes, sentiment, and emerging trends without manual tagging. Real-time alerts flag issues as they're building momentum, not after they've already become a fire drill. Dashboards and reports translate messy qualitative data into a shared language that teams and leadership can act on together, so decisions are based on what customers are actually saying instead of anecdote or gut feel. Teams using Unwrap report cutting feedback analysis time by 80-90% and catching emerging problems weeks before they'd have surfaced manually. Trusted by companies like Microsoft, Lyft, Oura, DoorDash, Southwest Airlines, Perplexity, and lululemon to turn the voice of the customer into a direct input on what gets built and fixed next.

Products

Unwrap.ai

by Unwrap.ai · 26 reviews

4.8

Showing 1 of 1

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