Truss
Reviews
Star rating
Rank in Tax Practice Management
Pros and cons
Pros
- Ease of Use
- Efficiency
- Customer Support
- Integrations
- Easy Setup
- Time Saving
Cons
- Document Management Issues
- App Limitations
- Integration Issues
- Difficult Learning
- Limited Integrations
- Insufficient Tutorials
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 85.7% |
| Mid-Market | 14.3% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 2 | 5.0 |
| 2026 Q1 | 1 | 5.0 |
| 2026 Q2 | 1 | 5.0 |
Satisfaction ratings
What reviewers say
Easy to Use, Quick Setup, and Excellent Support—Integrates Smoothly with Drake
“Ease of use, since we were able to get started quickly and begin using it right away. It integrated nicely with Drake. Excellent support.”
Seamless CRM for Tax Practices
“I like that Truss is full of features, but it's also not overwhelming. I value that it's connected to my email, allowing me to send information request lists and deliver tax returns very seamlessly. The integration with Drake Tech software is a large help, and I'm really pleased ”
Great Experience and Great Team
“It does what I need it to and the team over at Truss are absolutly great to work with. Top notch customer support and they are flexible with what I need. I find myself using Truss every day.”