Westlaw
199
Reviews
4.3
Star rating
#3
Rank in Legal Research
Pros and cons
Pros
- Software Features
- Legal Services
- Centralized Management
- Helpful
Cons
- Document Management
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
+66.7%
55
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 58.9% |
| Mid-Market | 31.5% |
| Enterprise | 9.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q2 | 3 | 3.3 |
| 2026 Q3 | 5 | 4.4 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.2
Quality of Support8.7
Meets Requirements9.0
What reviewers say
F Westlaw
0.0
“I'm used to the platform. Occasionally research librarians are helpful”
Reliable, Comprehensive Westlaw for Faster Legal Research and Citation Checking
4.5
“Westlaw is reliable, comprehensive, and easy to incorporate into the legal research and drafting process. I especially like the ability to quickly verify authorities and see whether a case is still good law. I also train and support users on Thomson Reuters tools, so I appreciate”
Westlake is extremely user friendly and provided me with the most complete records I have requested.
5.0
“The most helpful is the complete searches that are provided.”