ServiceSkills
Reviews
Star rating
Rank in Online Course Providers
Pros and cons
Pros
- Customer Support
- Ease of Use
- Helpful
- Content Quality
- Engagement
- Easy Access
Cons
- Quiz Issues
- Time-Consuming
- Time Management Issues
- Not User-Friendly
- Insufficient Detail
- Poor Video
Traffic & LLM citations
Source: G2 review data
Winning from
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 36.8% |
| Mid-Market | 45.4% |
| Enterprise | 17.8% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 2 | 4.5 |
| 2025 Q1 | 9 | 4.9 |
| 2025 Q2 | 1 | 5.0 |
| 2025 Q3 | 8 | 4.9 |
| 2025 Q4 | 11 | 4.7 |
| 2026 Q1 | 4 | 5.0 |
| 2026 Q2 | 2 | 5.0 |
| 2026 Q3 | 4 | 4.8 |
Satisfaction ratings
What reviewers say
Detailed, Easy-to-Digest Training Modules with a Helpful Account Team
“I really like the level of detail in the customer service training modules, and the fact that they’re easy for agents to digest. Our account team has also been very helpful with setting up scheduled training and keeping us informed whenever updated or new training is added.”
ServiceSkills Makes Training Enjoyable with User-Friendly Videos and Great Support
“ServiceSkills has an excellent staff to support you thru the process from purchase to implementation of training. The videos are user friendly, great topics and information is formatted in a way where the end users enjoy the the training.”
ServiceSkills Strengthened Our Soft Skills and Boosted CSAT Above 97%
“It has integrated well with our branding. The team at ServiceSkills has partnered closely with us to identify what’s most important for our staff to focus on and develop. The resources are relevant and have strengthened our team’s soft skills, which has directly resulted in an in”