G2 Vendor Directory

DocuWare

by Ricoh USA, Inc

28

Reviews

4.3

Star rating

#16

Rank in Document Management

Pros and cons

Pros

  • Ease of Use
  • Data Management
  • Easy Implementation
  • Metadata Indexing
  • Easy Access
  • Intuitive

Cons

  • Cost Issues
  • Learning Curve
  • Training Required
  • Pricing Concerns
  • Limited Customization
  • Slow Performance

Traffic & LLM citations

Monthly G2.com page views and citations by AI answer engines for DocuWare.

Page views and citations · DocuWare

Source: G2 review data

Losing to

Based on reviewers of other products who said they switched from DocuWare.

Key stats

-100.0%

46

Small Business

2

Adoption by company size

SegmentShare of reviews
Small Business42.9%
Mid-Market39.3%
Enterprise17.9%

Quarterly history

QuarterReviewsStar rating
2024 Q414.0
2025 Q215.0
2025 Q425.0
2026 Q134.7
2026 Q224.5

Satisfaction ratings

Ease of Use8.8
Ease of Setup9.0
Quality of Support8.2
Meets Requirements9.0

What reviewers say

Docuware: Game-Changer for Going Paperless with Easy UI and Great Support

4.5

“Docuware has been a game changer in our organization. Large organization like ours were heavily relied on manual papers. However, with the digitalization trend now going paperless is the way. Docuware helped speed up the process with its easy access and friendly UI and automation”

Network Engineer

Effortless Document Management with Clear Structure

5.0

“It provides a clear, structured way to store, index, and retrieve documents—cutting down on time spent searching for files.”

Manager product sales

DocWare is best for Go Paperless!!

5.0

“DocWare is best for storage the large amount of documents. We can easily access to large volume of data from analysis. It is easy to use.”

Business Development Exceutive