Plum
10
Reviews
3.8
Star rating
#28
Rank in Benefits Support
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
50
Mid-Market
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 33.3% |
| Mid-Market | 55.6% |
| Enterprise | 11.1% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 5.0 |
| 2025 Q2 | 1 | 5.0 |
| 2026 Q2 | 3 | 1.7 |
Satisfaction ratings
Ease of Use8.6
Ease of Setup0.0
Quality of Support8.6
Meets Requirements8.6
What reviewers say
I am a customer of plum services waiting for my reimbursement
0.0
“Nothing. Their service is poor. They are not fufilling their promises”
Finance Manager, >300 Employees
0.0
“Plum is best at making unrealistic promises, especially when it comes to real-time endorsement data and better support.”
Plum is a valuable platform for corporate employees, with excellent and responsive support.
5.0
“What I like best about Plum is how easy and seamless it makes the entire insurance process—from subscribing to managing claims. The user-friendly platform, combined with their prompt and supportive customer service, especially during emergencies, truly sets them apart.”