Portkey
Reviews
Star rating
Rank in Load Balancing
Pros and cons
Pros
- Integrations
- Easy Integrations
- Ease of Use
- Features
- Setup Ease
- Cost Optimization
Cons
- Poor Documentation
- Missing Features
- Limited Features
- Software Bugs
- Alert Issues
- Expensive
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 61.1% |
| Mid-Market | 33.3% |
| Enterprise | 5.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 4 | 4.8 |
| 2025 Q2 | 1 | 4.5 |
| 2025 Q4 | 4 | 4.4 |
| 2026 Q1 | 2 | 4.5 |
Satisfaction ratings
What reviewers say
Great Dashboard and Analytics, Easy Integration
“The standout feature is the dashboard and analytics, which make observability and monitoring straightforward. Implementation is simple thanks to the available APIs, and there is a wide selection of LLM models and providers. It integrates smoothly into daily monitoring and trouble”
Powerful AI Platform with Easy Integration, But Needs Bug Fixes and Better Analytics
“Portkey is a comprehensive platform for gen AI builders os its AI gateway is smooth integration with large language models and its guardrails have a proactive usage with its prompt management and resilience helps to track costs as per use case and save repeated llm calls which ha”
Unified LLM Access with Strong Security, But Feature Complexity Can Be Challenging
“Single gateway to many LLMs so less work integrating separate APIs. Guardrails + compliance features help avoid bad or undesired outputs. Good security, standards (SOC2, ISO27001 etc.). Helps reduce costs via caching, fallback, routing to cheaper providers where possible.”