ngrok
15
Reviews
4.2
Star rating
#29
Rank in Network Management Tools
Pros and cons
Pros
- Setup Ease
- Ease of Use
- Easy Setup
- Simple
Cons
- Expensive
- Delayed Support
- Hidden Costs
- High Licensing Costs
- Poor Customer Support
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
67
Small Business
3
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 71.4% |
| Mid-Market | 28.6% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q3 | 1 | 1.5 |
| 2026 Q2 | 4 | 4.8 |
Satisfaction ratings
Ease of Use9.4
Ease of Setup9.6
Quality of Support8.6
Meets Requirements9.7
What reviewers say
Easy to Implement, and the Free Plan Covers Everything I Need
5.0
“It’s easy to implement, and the free plan lets me do everything I need at the moment.”
Good service, HORRIBLE customer service (LLMs basically), not transparent pricing
1.5
“The actual service is good and easy to set up. The not transparent pricing policy and completely unacceptable support kills the product.”
Great Tool For Local Hosting
5.0
“Great tool for local hosts and can be used from anywhere. we can make our local pc like a host without any cloud services.”