Parchment
59
Reviews
4.0
Star rating
#16
Rank in Digital Credential Management
Pros and cons
Pros
- Customer Support
- Ease of Use
- Helpful
- Platform Quality
- Professional Development
Cons
- Poor Design
- Upload Issues
- Credential Management
- Limited Options
- Branding Customization
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
53
Small Business
1
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 46.6% |
| Mid-Market | 36.2% |
| Enterprise | 17.2% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2024 Q4 | 1 | 4.5 |
| 2025 Q1 | 1 | 0.0 |
| 2026 Q2 | 1 | 0.0 |
Satisfaction ratings
Ease of Use8.8
Ease of Setup8.6
Quality of Support8.2
Meets Requirements8.5
What reviewers say
Not a good company and don't back up or support the purpose of what they do
0.0
“At first i liked the idea of having one location for all transcripts to be requested.”
Overall, Parchment does a pretty good job, but there are ways Parchment could improve.
4.5
“That I am no longer printing and mailing in house. Easy to use. Lynne, Member Support Representative, is the absolute Best!”
Essential Credentials Partner in Higher Education
4.5
“Parchment offers solutions to support every academic program at your institution. They are easy to work with and provide great customer support.”