IBM Concert platform
Reviews
Star rating
Rank in Observability Pipeline
Pros and cons
Pros
- Ease of Use
- Insights
- Automation
- Easy Setup
- Problem Solving
- Monitoring
Cons
- Learning Difficulty
- Complex Setup
- Learning Curve
- Missing Features
- Outdated Interface
- Limited Customization
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 36.7% |
| Mid-Market | 33.3% |
| Enterprise | 30.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2026 Q1 | 22 | 4.1 |
| 2026 Q2 | 1 | 5.0 |
| 2026 Q3 | 4 | 4.3 |
Satisfaction ratings
What reviewers say
Promising Unified Platform for Incident Automation
“I use IBM Concert platform to create incidents in ServiceNow and automate how alarms and incidents are handled. I like that it brings most of the products we use under one umbrella, with single sign-on, and I expect it to be easy to use, though I haven’t experienced that yet. The”
Promising Incident Automation, but Setup Isn’t Easy
“I like IBM Concert platform’s pursuit of improvement and its UI. I use it for network event correlation, and it takes manual effort out of complex incidents. My team switched from legacy tools for its AI and automation.”
Unified Visibility and AI Insights Streamline IT Management
“I like the unified visibility the most, as it brings information from different systems together, making it easier to identify important issues and troubleshoot them quickly. The AI-assisted insights are also useful, as they help highlight important issues and provide additional ”