Firstbase
Reviews
Star rating
Rank in Other IT Infrastructure
Pros and cons
Pros
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 8.9% |
| Mid-Market | 75.6% |
| Enterprise | 15.6% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q2 | 4 | 4.6 |
| 2025 Q4 | 36 | 4.8 |
| 2026 Q3 | 1 | 0.5 |
Satisfaction ratings
What reviewers say
Unreliable IT Offboarding & Zero Respect to Customers
“The initial request submission was straightforward, but any positive aspects are completely overshadowed by the severe operational and logistics failures during the actual equipment collection process.”
Excessive Packaging and Poor Exchange Experience
“The packaging is solid and gear is protected. Their addiction to shipping boxes, when completely unnecessary, is wild.”
Effortless Global IT Logistics and Outstanding Partnership
“We’re still early with Firstbase, but it’s been smooth from the start. They make global IT logistics actually work getting devices to new hires in challenging territories, handling returns and offboarding without the usual headaches. Their team is responsive and feels like a real”