GuildQuality
10
Reviews
4.5
Star rating
—
Rank in Other Construction
Pros and cons
Pros
- Intuitive
- Easy Implementation
- Ease of Use
- Setup Ease
- Engagement
Cons
Traffic & LLM citations
Source: G2 review data
Key stats
-100.0%
60
Small Business
2
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 50.0% |
| Mid-Market | 50.0% |
| Enterprise | 0.0% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q4 | 2 | 4.5 |
| 2026 Q2 | 1 | 4.0 |
Satisfaction ratings
Ease of Use9.2
Ease of Setup10.0
Quality of Support10.0
Meets Requirements9.0
What reviewers say
Reliable Customer Feedback with Insightful Survey Analysis
4.0
“It has helped me to get reliable customer feedback. The ability to view results of survey analysis helps identify patterns.”
定制化反馈收集利器，但反馈率有待提升
4.0
“我最喜欢 GuildQuality 的是它可以定制化问卷。这一功能能够贴合客户的实际体验，使客户感受到我们对他们个人体验的忠实，因此他们会更加积极地反馈。同时，通过短信、邮件和电话等多渠道发放定制化问卷，并能够自动匹配合适的问题，从而确保收集到真实详细的客户反馈。此外，GuildQuality 的初始设置也相对简单。”
React positively and address customer complaints constructively
4.5
“GuildQuality is highly effective in collecting customer feedback via phone, mass text and email follow-ups. This makes the response rate high while ensuring most of the views of the customers are captured due to the use of more than one channel.”