Entrust IDV, formerly Onfido
Reviews
Star rating
Rank in Identity Verification
Pros and cons
Pros
- Ease of Use
- Verification Efficiency
- Identity Verification
- Fast Verification
- Easy Integrations
- Service Quality
Cons
- Expensive
- Software Bugs
- Integration Issues
- Slow Performance
- Slow Processes
- System Errors
Traffic & LLM citations
Source: G2 review data
Winning from
Losing to
Key stats
Adoption by company size
| Segment | Share of reviews |
|---|---|
| Small Business | 21.2% |
| Mid-Market | 60.9% |
| Enterprise | 17.9% |
Quarterly history
| Quarter | Reviews | Star rating |
|---|---|---|
| 2025 Q1 | 7 | 4.7 |
| 2025 Q3 | 1 | 5.0 |
| 2025 Q4 | 2 | 3.8 |
| 2026 Q1 | 2 | 3.8 |
| 2026 Q2 | 5 | 4.4 |
| 2026 Q3 | 42 | 4.4 |
Satisfaction ratings
What reviewers say
Elevated Sales with Streamlined Onboarding
“I like that Entrust IDV makes onboarding easier, which increases our sales, especially digital sales. It helps us onboard prepaid customers more easily in our BASE shops. The easier onboarding process leads to faster activation and reduces drop-offs during the digital sales proce”
Easy Integration with Stellar Support
“I find Entrust IDV, formerly Onfido, very easy to integrate with and easy to use. I also value the good relationship between our companies, especially since the CSMs are great and very helpful.”
Excellent Support and Onboarding with Easy Integrations and a Strong New Studio Flow
“Their support and onboarding is very nice. Integrations are easy and new Studio flow is very good”