Agency Matrix vs. HawkSoft
A side-by-side comparison based on G2 review data.
| Metric | Agency Matrix | HawkSoft |
|---|---|---|
| Overall rating | 3.6 | 4.8 |
| Review count | 26 | 84 |
| Ease of use | 8.0 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 7.9 | 9.7 |
| Meets requirements | 7.9 | 9.4 |
| NPS | 28 | 83.333333 |
| Small Business | 84.0% | 95.2% |
| Mid-Market | 12.0% | 2.4% |
| Enterprise | 4.0% | 2.4% |
| Total page views | 154 | 1,088 |
| Total LLM citations | 757 | 6,516 |
Agency Matrix
Agency Matrix is an agency management system (AMS) built for personal lines insurance agencies — from single-office shops to growing multi-location operations. It manages policies, automates client communication, connects directly to carriers for data downloads, and runs your agency's accounting, all in one browser-based platform. Personal lines insurance is a volume business. The agencies that win are the ones that handle more clients, more renewals, and more touchpoints without burning out their team.
- Organization
- Data Management
HawkSoft
Since 1995, HawkSoft is a leader in agency management systems for commercial and personal lines agencies that want effective workflows and a delightful experience for staff and policyholders. We take pride in being independently owned and answerable to only two stakeholders – customers and employees. Created by independent agents, HawkSoft continues to evolve as a cutting-edge system that powers thousands of agencies with the tools and technologies you need to succeed in the ultra-competitive modern insurance industry.
- Communication
- Integrations
- Policy Management
- Training
- Customer Support
- Downloads