G2 Vendor Directory

Agency Matrix vs. HawkSoft

A side-by-side comparison based on G2 review data.

MetricAgency Matrix

by Zywave

HawkSoft

by Hawksoft

Overall rating3.64.8
Review count2684
Ease of use8.09.3
Ease of setup8.49.0
Quality of support7.99.7
Meets requirements7.99.4
NPS2883.333333
Small Business84.0%95.2%
Mid-Market12.0%2.4%
Enterprise4.0%2.4%
Total page views1541,088
Total LLM citations7576,516

Agency Matrix

Agency Matrix is an agency management system (AMS) built for personal lines insurance agencies — from single-office shops to growing multi-location operations. It manages policies, automates client communication, connects directly to carriers for data downloads, and runs your agency's accounting, all in one browser-based platform. Personal lines insurance is a volume business. The agencies that win are the ones that handle more clients, more renewals, and more touchpoints without burning out their team.

Pros

  • Organization
  • Data Management

HawkSoft

Since 1995, HawkSoft is a leader in agency management systems for commercial and personal lines agencies that want effective workflows and a delightful experience for staff and policyholders. We take pride in being independently owned and answerable to only two stakeholders – customers and employees. Created by independent agents, HawkSoft continues to evolve as a cutting-edge system that powers thousands of agencies with the tools and technologies you need to succeed in the ultra-competitive modern insurance industry.

Pros

  • Communication
  • Integrations
  • Policy Management
  • Training
  • Customer Support
  • Downloads