Zuko Analytics vs. Userback
A side-by-side comparison based on G2 review data.
| Metric | Zuko Analytics | Userback |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 20 | 291 |
| Ease of use | 8.9 | 9.4 |
| Ease of setup | 9.3 | 9.4 |
| Quality of support | 9.6 | 9.5 |
| Meets requirements | 9.0 | 9.2 |
| NPS | 84.210526 | 83.745583 |
| Small Business | 50.0% | 88.8% |
| Mid-Market | 30.0% | 8.2% |
| Enterprise | 20.0% | 3.0% |
| Total page views | 90 | 541 |
| Total LLM citations | 96 | 3,520 |
Zuko Analytics
Zuko Analytics is a specialist form analytics and session replay platform operated by Formisimo Ltd. Zuko helps organisations understand where and why users abandon online forms and checkouts using field-level behavioural analytics, session replay and AI-powered analysis. Zuko replaced the original Formisimo analytics platform.
- Ease of Use
- Customer Support
- Analytics
- Features
- Easy Setup
- Insights
Userback
Userback is a user feedback and bug tracking software solution that helps teams collect, understand, and act on product feedback from users and stakeholders. It's used by SaaS companies, product managers, developers, designers, and customer support teams to gather contextual feedback directly from web applications, supporting use cases such as bug reporting, usability testing, quality assurance, feature validation, and customer satisfaction tracking.
- Ease of Use
- Feedback Management
- Setup Ease
- Features
- Simple
- Easy Setup